North American Van Lines Customer Reviews

The overall professionalism from the agent that gave us the quote to the local agents to the driver was a great experience.

I rated a nine b/c the driver and crew did everything for me, like packing and arrived on time as they said.

Overall, the salesperson, driver and crew was friendly, courteous and communicated well. They did what I wanted. The driver, Steven was great. He got the truck in without damaging the Condo property.

I was really impressed. Everyone was nice, friendly, and professional. We have used other companies and they were the best. This was our 3rd moving company.

I was just extremely satisfied with the guys that did the work, their professionalism and timeliness.

It was a great experience. The man who was supposed to hook up the washer and dryer and some of the furniture was rude and unprofessional. This was a contractor.The driver packers and crew was awesome

Mr. Bolton was on top of everything. He supervised everything and everybody. He kept us informed. He was careful with precious objects. He gave us confidence which is difficult to explain. Mr. Bolton did an outstanding job. MR. Bolton was a super guy and was in charge of everything. We have move for over 20 years because we were in the military and this has been the best move.

North American had amazing personalities. They were confident, efficient, friendly & took good care of my home.

Everything was wonderful. The movers were efficicnt, neat and on time. The crew was clean, efficient and the best.

The overall experience from the coordinator. She kept me up to date on the process, was punctual, responsive, & followed up. The loading crew was very professional & made me feel comfortable.

I used the services in the past and I would use them again in the future. I would like to give Sal a congratulations with the move, he did a really good job.

The care shown, the promptness, the times, and everything was done perfectly well. They were very professional.

The level of service and the way everybody communicated. The driver was very nice and kept us informed.

They were on time, efficient, considerate, careful and they did everything they should have done in the way that they should have done it. They were wonderful. This crew did an outstanding job. Everyone involved did an outstanding job. It was absolutely and incredibly perfect. They were very professional and careful.

North American met all the dead lines, on time, good coordinating and the communication was the best part.

The service was excellent all around and I would recommend the service to anyone. The driver was especially great.

We had a lot of paintings to move and they packed all of our paintings very carefully. We were extremely pleased with the way everyone handled the move with our art work.

The courtesy of the 3 men who helped me pack and move. They were courteous, informative, nice, and very careful with my things.

I worked in the moving business years ago. I like North American's customer service. They were helpful and made sure I was pleased with the outcome. Everyone involved did an excellent job.

The driver and his crew was excellent. They were very kind and respectful to my family. I would use the same crew if I were to move again.

The drivers and his crew was nice, careful, and considerate. They did their job in a very professional manner.

I liked the communication. The crew was very friendly and did an extra pick up which was very nice. They also delivered on time.

The treatment of the lady at the office. She was very concerned. She checked 4 or 5 times to make sure everything was ok. She followed-up on everything. The crews were great. I enjoyed it.

The professionalism of everyone that I had contact with from the agent, to the driver and his crew. They were all prompt, they keep in contact with you the beginning to the end of the move.

They were very professional. The driver kept in touch when they had a break down in Nevada and was still able to deliver within the time frame they gave us.

The driver was really nice and helpful. I had good service. The Gasperson person were extremely great and did a good job.

The overall customer service from the rep. The driver and crew. The courtesy and professionalism. I would like to used them again. It was the overall move.

HOW FAST THEY GOT MY STUFF HERE MADE SURE EVERYTHING WAS SECURE, COMMUNICATION WITH THE SALES PERSON AND THE DRIVER.

The overall care that employees had for our belongings is what most influenced my rating. They were always on time as well.

North American did everything I was promised, they were funny, courteous, and just a pleasure to work with. The del tm was exceptional and outstanding.

The experience was great, the movers were outstanding. The driver was in contact with us all the time. Everything from the beginning to the end was great, and the team was spot on with inventory.

They were very helpful when they brought it in. I had furniture from Germany here and they set up everything for me. It was the best move I ever had, they explained everything, and very careful.

They were professional and explained everything. They were careful. They know the cost before leaving. The driver went above and beyond. His helper was great as well. They were professional and quick.

I was very impressed with the effort and consistency of North American's movers. They were polite and careful.

The overall experience. Everything was pretty good considering how much of a hassle it all was. They were on time and personable.

I like the politeness and business approach of the crew. I think they carried out everything they promised.

How I was treated by everyone. This is the 5th or 6th move with North American and I will never go to any other company.

The schedule, the ease of the whole process, and we've used North American in the past and we were very satisfied.

This is my second experience with North American when I've relocated. The driver and crew were respectful, nice, and displayed great customer service.

I was extremely impressed with how they protected the house while loading and preparing for transport. The driver was really polite. Overall every thing was just really good.

The driver and his crew were very very helpful, aswell as everyone else involved in the moving process.

I WAS EXTREMELY PLEASED WITH THE COMMUNICATION, THIS WAS THE ONLY ONE THAT CAME OUT TO THE HOUSE, THEY WERE VERY GOOD. They were great, terrific and I was satisfied.

The driver started communicated with us while he was driving, before and while he was here. I spoke to him more than anyone else. He was great Jennifer Smith gave really good advice to us.

I used them once before many years ago and I was satisfied then. Very efficient and did it very quickly.

The scheduling and communication between me & North American was good & timely. When I emailed them with a question they responded back to me right away. This is the third time we have used them.

The crew was careful bringing my items into my home. They were exceptional movers. They did a great job.

Everything went smoothly from start to finish. Arnoff, the moving company, delivered my items. The delivery team did call me once they were going to arrive. I was given a time frame from January 8th and the 19th. They came on the 21st of January.

They underestimated the amount of stuff we had. And it messed up our time line. We had a deadline to be in New York. The loading time was off, it took 2days instead of one day.

Very good and showed up when they were suppose to. They were efficient, professional, and I was very impressed.

They did a great job. It was a smooth move. The guys were nice & cordial. I would recommend them to others.

The care that they took. They were prompt and courteous and careful with my things. They did a really great job.

The overall communication was above average compared to other moving companies that I've worked with.

The girl in the office was very nice for responding to our questions right away. We had some really good people on the front end.

The people, the personality, they were excellent, the driver stood out, he was really great. The driver did a good job.

The local packing guys and the driver were amazing. Kerry and Frank was fabulous. Javier was amazing also.

The overall relocation process went well and everyone did a wonderful job. Everyone was very nice and did what they promised when they promised to do it.

The communication was a lot better than other movers that I have used in the past & the care of my goods was good.

The communication with Brad who set it up was fanatastic. The driver Butch was awesome he really cared for my furniture.

It went pretty smoothly. The price was expensive. It was my first big move. The delivery went quite smoothly from what I understand.

The movers were very punctual, professional, and helpful. But sometimes I had to contact the coordinator on updates.

The promptness of del and the way they handled my belongings. It was one day off of the del. That was my only disappointment.

I was happy with the communication during the move and the wonderful service from North American's staff. I was very pleased overall.

Everything went smoothly and the communication was good. What could have been stressful was made easy.

It was just the care of my things in the actual truck. The actual transport of my vehicle; they need to be more careful who they pick. I want someone to contact me about this issue.

Everything went well with my move, they unpacked everything, they were friendly, courteous, and were very helpful.

The price was right. They were very professional. The move went smoothly. The movers were very good. I have someone else's boxes mixed in w/my things.

The overall experience was good. The driver, Bill Gordon was exceptional & a very dedicated worker.He loves his job and went out of his way.

They made the move really easy, they had great communication, everyone was very friendly and took a lot of the stress of moving off me.

The driver, Chris, was extremely professional, friendly and knew what he was doing. Very impressed with him. Everyone else was great, but he was exceptional. I'd recommend because of Chris. Ran a very good crew and Chris made my family feel comfortable.

The individual crew most influenced my rating. The individual crew members were very good and very professional. They did a very good job of communicating.

Everyone worked very well together, had good communication and was very respectful. It was an overall positive experience.

The entire process was extremely professional. There was excellent communication. Everything went as promised.

The guy who came out to talk to me named Gary, was knowledgeable and supportive. It was great, I had so much confidence in him. When the crew came to deliver, they were fantastic and good.

From the very beginning they coordinated my move. I was impressed with that. They delivered as promised. The cost was very reasonable for an out of state move.

The movers were extremely caring and they were careful. The movers did everything that they promised to do.

The coordinator was nice to deal with. The driver and his loaders were awesome, professional, on time, communicated and hard working ppl.

I liked the whole move was handled professionally from the man who gave me a quote to the loading & unloading.

I was very pleased. They followed through with everything and all the ppl we worked with were very courteous.

The way the salesperson dealt with us was fabulous. He mentored us through the whole process. The packers were extremely friendly and quick. We did all the boxes. The driver & crew packed all the furniture. A couple of items were left behind. Ian, the salesperson was amazing.

I've used North American before. They were on time and the care of my possessions influenced my rating. The driver was great. The driver communicated with us during the delivery. The relocation center communicated with us the other time. It is hard to give one answer for both.

From start to finish, it was a good experience for me. The only thing that was difficult was sending my credit card authorization form b/c there was some issues with the fax connection.

Everyone was prompt, on time and very courteous. They went the extra mile to help me with my things. This was my first time dealing with a moving company and I was very impressed.

The follow up and the attention to detail in scheduling was great. I've moved ten times in my lifetime, and this was the best one. The coordinator, Scott, was very good.

Everything was great but there was a communication breakdown. There was an issue with communication. The movers were wonderful.

The people I worked with were all great and professional. They were looking over everything. I will highly recommend the company I worked with.

I liked Heather at Deltman & Fernando. Everything was very good. The people I worked with were very good.

Recent experiences. This was my third time using them. I've always had good luck and good srvc. So I always go back to the same agent and North American.

We were very happy with the move and the driver, Jeff. We want to give props to the driver, Jeff. He was really good.

The things that were promised for the move, including the coordination and recommending the packing and pricing was alot better than the other companies I had spoken with.

Everything went smoothly; I liked the timeliness of the scheduling, the work done & the friendliness of the crew.